How to Contact the Maryland Health Connection Call Center

If you're a Maryland resident looking for health coverage, the Maryland Health Connection Call Center is a valuable resource. Here's what you need to know to get the most out of your call.

How to Reach the Maryland Health Connection Call Center?

You can reach the Maryland Health Connection Call Center by calling their toll-free number: 1-855-642-8572. For individuals who are deaf or hard of hearing, a TTY number is available at 1-855-642-8573. The call center also offers assistance in over 200 languages to ensure that all residents can get the help they need.

What Services Are Offered Through the Call Center?

The call center provides comprehensive support for a range of services, including:

• Application Assistance: They can help you apply for health and dental coverage, including Medicaid and the Maryland Children's Health Program (MCHP).

• Enrollment and Plan Selection: Representatives can guide you through the process of comparing health plans, understanding costs, and enrolling in the plan that best fits your needs.

• Updating Your Information: You can report changes to your household size or income, which is crucial for making sure you receive the correct amount of financial help.

• Document Verification: The call center can assist you with understanding what documents are needed to verify your application and how to submit them.

• General Questions: They are a great resource for answering a wide variety of questions about your health coverage options and how to use your plan.

When Is the Best Time to Call Maryland Health Connection?

The Maryland Health Connection Call Center is open Monday through Friday, from 8 a.m. to 6 p.m. EDT. It is noted that the call volume is highest on Mondays, which can lead to longer wait times. If you can, try to call later in the week to minimize your wait. If you do call during a busy period, you may have the option to use their Courtesy Call Back feature, where a representative will call you back when they are available.

Can You Access Help Online Besides Calling?

Yes, the Maryland Health Connection offers a variety of online resources and options to get help without making a phone call.

• Website: The official website, MarylandHealthConnection.gov, is a comprehensive resource where you can apply for coverage, compare plans, and manage your account.

• Mobile App: The free "Enroll MHC" mobile app, available for both iPhone and Android, allows you to apply for and manage your health coverage directly from your phone.

• In-Person Assistance: The website also has a tool to help you find free, local, in-person assistance from certified navigators and brokers in your area.

• Virtual Assistant: The website features "Ask Flora," a virtual assistant, or the option to live chat with an expert for quick questions.

What Information Do You Need Before Calling?

To ensure your call is as efficient as possible, have the following information ready:

• Personal Information: This includes your full name, date of birth, and Social Security Number for each member of your household.

• Income Information: Have your recent pay stubs or other documents showing your household's current income.

• Household Information: Be prepared to provide the names and dates of birth for everyone in your household.

• Previous Coverage Details: If you have had health coverage in the past, have those details available, including the dates of coverage.

• Application ID: If you have already started an application, having your application ID handy will help the representative quickly access your information.