Contacting FedEx About Your Package: Assistance and Inquiry

How do I contact FedEx about my package?

You can contact FedEx about your package through various methods, depending on your location and the nature of your inquiry. Here are the most common ways to reach FedEx customer service:

1. FedEx Customer Service Phone Number:

   • The easiest way to contact FedEx is by phone. You can call FedEx Customer Service at 1-800-463-3339 (1-800-GoFedEx) if you're in the United States. If you're outside the United States, visit the FedEx website and select your country to find the appropriate customer service phone number.

2. Online Chat:

   • FedEx offers an online chat feature on their website. You can initiate a chat session with a FedEx representative to inquire about your package or seek assistance with various services.

3. FedEx Website:

   • Visit the official FedEx website (https://www.fedex.com) and navigate to the "Support" or "Contact Us" section. Here, you can find contact options, track your package, get shipping rates, and access helpful resources.

4. FedEx Mobile App:

   • If you have the FedEx Mobile App installed on your smartphone or tablet, you can use it to track packages, schedule pickups, and contact FedEx customer service.

5. Social Media:

   • FedEx has a presence on social media platforms like Twitter (@FedExHelp) and Facebook. You can send a message or tweet to their social media accounts to seek assistance or inquire about your package.

6. Email:

   • You can send an email to FedEx customer support through the "Contact Us" section of their website. Fill out the provided form, and a representative will respond to your email.

7. Visit a FedEx Location:

   • If you prefer in-person assistance, you can visit a local FedEx Office or FedEx Ship Center. Use the FedEx Locator tool on their website to find the nearest location.

When contacting FedEx, it's helpful to have the following information ready:

• Your tracking number: This is the most critical piece of information to help FedEx locate your package.
• Details about your inquiry or issue: Be clear and specific about the reason for your contact.
• Contact information: Provide your name, phone number, email address, and any other relevant details.

FedEx customer service representatives are trained to assist with various inquiries, including tracking packages, scheduling pickups, addressing delivery issues, and providing information about FedEx services. Be prepared to provide as much information as possible to expedite the resolution of your inquiry.