First, Try to Resolve the Issue Directly
Before filing a formal complaint, it's often faster and more effective to contact the business directly. Clearly explain the problem and what you believe would be a fair resolution. Keep a record of all your communications, including dates, names of people you spoke with, and what was said. This documentation will be crucial if you still need to file a complaint later.
Is Your Complaint Covered?
The Attorney General's Consumer Protection Section handles a wide variety of issues. Click a category below to see common examples and determine if this is the right place for your complaint.
Select a category above to see more information.
The Complaint Process: Step-by-Step
Gather Your Documents
Collect all relevant paperwork related to your complaint. This includes receipts, contracts, warranties, cancelled checks, and any correspondence you've had with the business. Having complete documentation is the most important step to building a strong case.
Choose a Filing Method
You can file your complaint either online or by mail. The online form is the fastest method. If you prefer mail, you will need to download, print, and fill out a PDF complaint form from the Attorney General's website.
Complete the Form
Fill out the complaint form completely and accurately. Provide a clear, chronological summary of the events. Be specific with dates, amounts, and names. Attach copies (never originals!) of all your supporting documents.
Submit and Wait for Contact
After submitting your complaint, the office will review it. A specialist will be assigned to your case and will contact the business to facilitate a resolution through informal mediation. You will be kept informed of the progress.
What Happens Next? An Estimated Timeline
The time it takes to process a complaint can vary depending on the complexity of the case and the responsiveness of the business. This chart shows a typical distribution of case mediation times. The goal is to facilitate a resolution, not to provide legal representation.
Frequently Asked Questions
What is the Louisiana Attorney General's role in consumer protection? +
The Attorney General's Consumer Protection Section acts as a mediator between consumers and businesses to help resolve disputes. They also investigate and prosecute violations of consumer protection laws. They do not, however, serve as your private attorney or provide legal advice.
What happens if mediation fails? +
If a resolution cannot be reached through informal mediation, the office will inform you of your options. This may include pursuing the matter in small claims court or seeking private legal counsel. The evidence gathered during the complaint process can be very helpful in these situations.
Is there a cost to file a complaint? +
No, there is no fee for filing a consumer complaint with the Louisiana Attorney General's Office. This service is provided to the public free of charge.